This is the one area where new and established businesses fail. The implications of getting this wrong could be catastrophic on the business as either the costs are too high within the business or conversely the failure rate is high and therefore the business recieves a poor regulatory rating or struggles to win new business.
The business must have a clear strategy and business processes that support the operations, as a regulated business it must carry out the duties underpinned by comprehensive policies.
For a business to tender and win government contracts it is mandatory that all policies can be provided on request, they have been updated regularly and are compliant with legislation. In addition the business will have to be able to demonstrate through method statements how they deal with incidents or referrals and the processes underpinning the business.